Refund policy

At Tahir Brothers Electronics, we want customers to shop with confidence. This policy explains the conditions for returns, exchanges, product replacements, and warranty-related claims.

1. Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving the product, subject to eligibility, inspection, and approval.

To qualify:

  • The product must be unused and in its original condition.
  • Original packaging, accessories, manuals, and warranty documents must be included.
  • The original invoice or proof of purchase must be provided.
  • The product must not have been damaged, modified, improperly handled, or repaired by an unauthorized person.
  • All requests are subject to inspection and approval.

2. Product Replacement

Product replacement will be considered only when there is a confirmed manufacturing defect or when the product cannot be repaired within the applicable warranty terms.

Every replacement request is subject to inspection and approval by Tahir Brothers Electronics or the relevant authorized service center. Product Replacement Policy

3. Warranty Claim Requirements

For warranty, repair, or replacement claims, customers must provide:

  • Original invoice or purchase receipt.
  • Warranty card, where applicable.
  • The product for inspection by Tahir Brothers Electronics or the authorized service center.

No repair or replacement will be approved until the required inspection has been completed. Product Replacement Policy

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team as soon as possible.

To help us review the matter, customers may be asked to provide:

  • Order or invoice number.
  • Product name and model.
  • Details of the issue.
  • Clear photographs or videos, where relevant.

The product may need to be inspected before an exchange, repair, or replacement can be approved.

5. Warranty & Replacement Exclusions

Warranty or replacement will not cover damage resulting from:

  • Physical or accidental damage.
  • Misuse, negligence, or improper handling.
  • Unauthorized repair, modification, or servicing.
  • Voltage fluctuation or electrical surge.
  • Lightning, fire, water, or other external causes.
  • Failure to follow the manufacturer's operating, installation, or maintenance instructions.

These exclusions are taken directly from Tahir Brothers' Product Replacement Policy. Product Replacement Policy

6. Unauthorized Repair

Any repair, modification, or servicing performed by an unauthorized person or service center may void the applicable warranty and affect eligibility for repair or replacement. Product Replacement Policy

7. Repair or Replacement Process

If a warranty or replacement claim is approved, Tahir Brothers Electronics may, depending on the circumstances:

  • Repair the product.
  • Replace the defective component.
  • Replace the product with the same model.
  • Provide an equivalent model if the original model is unavailable.

The appropriate solution will depend on the nature of the fault, inspection findings, warranty conditions, and product availability. Product Replacement Policy

8. Non-Warranty Products

Products specifically sold without warranty are not eligible for free repair or replacement unless Tahir Brothers Electronics has provided a separate written commitment covering a confirmed manufacturing defect. Product Replacement Policy

9. Exchanges

Approved exchanges are subject to product availability.

If an approved replacement or exchanged product has a different price, any applicable price difference will be communicated to the customer before the exchange is completed.

Products must meet the eligibility requirements stated in this policy.

10. Refunds

Where a refund is approved, it will be processed through the applicable payment method or another method communicated by Tahir Brothers Electronics.

Processing times may vary depending on the transaction type, bank, or payment service provider.

No fixed refund-processing timeframe applies under this policy.

11. Final Decision

All replacement and warranty claims are subject to inspection and approval by Tahir Brothers Electronics or the relevant authorized service provider.

The company's decision regarding the validity of a claim will be final, subject to applicable law. Product Replacement Policy

12. Customer Responsibility

Customers are responsible for using, installing, and maintaining products according to the manufacturer's instructions.

Customers should also retain their:

  • Original purchase invoice or receipt.
  • Warranty card.
  • Relevant warranty documentation.

These documents may be required for future warranty, repair, or replacement claims. Product Replacement Policy

13. How to Request a Return, Exchange or Replacement

Please contact the Tahir Brothers Electronics customer support team before returning or transporting a product.

Provide your:

  1. Order or invoice number.
  2. Product name and model.
  3. Reason for the request.
  4. Supporting photographs or videos, where applicable.

Our team will review the request and guide you regarding inspection, return, repair, exchange, or replacement.

Please do not send or return a product without receiving instructions from our team first.

Contact Us

For assistance regarding returns, exchanges, warranty claims, or product replacements, please contact:

Tahir Brothers Electronics
Website: tahirbrothers.com.pk