Shipping Policy

At Tahir Brothers Electric Company, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines the details regarding shipping methods, timelines, and other important information.

1 – Order Processing

• All orders are processed within 1-2 business days after payment confirmation.

• Orders are not shipped on public holidays or weekends, but processing will resume on the next business day.

• Customers will receive a confirmation email or SMS once the order has been processed and dispatched.

2 – Shipping Methods & Delivery

• We offer doorstep delivery across Pakistan through trusted courier partners.

• Delivery timelines depend on your location and product availability, typically ranging from 2 to 7 business days.

• In some remote areas, delivery may take longer, and customers will be notified accordingly.

• For bulk or large items, special shipping arrangements may apply.

3 – Shipping Charges

• Standard shipping charges are calculated at checkout based on order size, weight, and delivery location.

• Some promotions or offers may include free shipping; details will be provided on the product page or during checkout.

4 – Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can track your order using our courier partner’s website or by contacting our customer support.

5 – Delays & Exceptions

• While we strive for timely delivery, factors beyond our control such as weather, natural disasters, or courier delays may impact delivery times.

• Customers will be notified if there are significant delays.

6 – Incorrect or Incomplete Address

• Customers are responsible for providing a correct and complete delivery address.

• If an order is returned due to incorrect or incomplete address, reshipping charges may apply.

7 – Damaged or Lost Shipments

• If your product arrives damaged or defective, please contact our customer service immediately at info@tahirbrothers.com.pk with photos and order details.

• We will arrange a replacement or resolve the issue as quickly as possible.

8 – International Shipping

• Currently, Tahir Brothers Electric Company ships only within Pakistan.

• International orders are not accepted at this time.